Condizioni Generali

(under Chapter I, title 3, part 3, of Legislative 206/2005 and subsequent amendments and additions)

1. Premise and effectiveness of the General Conditions

These general conditions of sale (afterwards, “Condizioni Generali“) They have as their object the purchase of products and services discipline, carried out remotely and made available, via the Internet, from the site (in the sequel, the "site ") in compliance with Italian regulations set out in Decree 206/2005 and subsequent amendments and additions (afterwards, “Consumer Code”).

The seller of the products and the Site owner is: Farm and Dairy Pratichiera SS. Legal established in Fontevivo (Pr) Strada Provinciale per Busseto 56/A – Email address: (hereinafter "Pratichiera”).

The consumer who accesses the website to make purchases (hereinafter "Customer”) must, before sending the order, carefully read these Terms and Conditions that have been made available on the Website and will be available at all times from the customer through the confirmation link in the email to every order for consentirgliene playback and storage.

In the event that the person who makes purchases on the Site requires the issue of an invoice and / or at least is not a "consumer or user" as defined in Article. 3, comma 1, became. a), of the Consumer Code, will not apply the discipline of renunciation provided for by Article. 7 e 8 of these General Conditions or, more generally, predictions that under the Agreement the Consumer Code apply only to "consumer".

The contracts concluded with Pratichiera through the Site are governed by these General Conditions in respect of the Italian legislation. The language available for concluding the contract is Italian.

2. Choose and order products

The features and the price of the various products offered on the Site (hereinafter "Product" O "Products”) They are shown on each product page.

For the purchase of the Products the Customer must complete and submit the order form in electronic format, following the instructions contained in the Site. The Customer shall add the Product to “Carrello” e, After you have read the Terms and confirmed his acceptance, You will have to enter shipping information and invoice preparation, select the desired payment method and confirm the order.

By placing an order on the Site, he value of the contract proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept these General Terms and payment transcribed.

The contract between Pratichiera and the Customer shall be concluded with the acceptance of the order by Pratichiera. This acceptance is communicated to the customer through an email confirmation of the order containing a reference to the General Conditions, the order number, the shipping and billing information, the list of products ordered by their essential characteristics and the overall price, including delivery costs.

All the properties for sale on the where indicated are in stock and ready to ship. The product catalog is updated in real time according to the actual availability of the products.

3. Product Information

The information and specifications relating to the Products are available, with the corresponding product codes, on the site.

The visual representation of Products on the Site, where available, usually it corresponds to the photographic image accompanying the description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be fully representative of its features and quality but may differ in color and size. In case of difference between the picture and the details written, Faith is always the description of the product.

4. shipments

All information relating to shipments of products can be viewed at any time to the "forwarding" section of the site

5. methods of payment and invoicing

5.1 Payment methods

The Customer may pay the price of the Products and the shipping expenses by Credit card, PayPal and bank transfer Mark

  • Credit card

I circuiti sui quali è possibile acquistare all’interno del Sito sono:
Visa / Visa Electron
Mastercard / Maestro
American Express
Per garantire la massima sicurezza, il Cliente effettuerà la transazione di pagamento direttamente sul server sicuro della banca.

Il Sito non memorizza il numero della carta di credito del Cliente, ma grazie al sistema di comunicazione protetto dell’istituto di credito di riferimento, dalla seconda spesa, il Cliente che lo desideri – tramite selezione dell’opzione apposita – potrà procedere con l’acquisto senza inserire nuovamente i suoi dati. L’Istituto di credito di riferimento utilizza il protocollo SSL per crittografare i dati trasmessi tra il suo server ed il browser del Cliente.

  • PayPal

Una volta confermato l’ordine, the customer will be redirected to PayPal's site where you can make your payment with your account or using a card, also prepaid, or otherwise in accordance with the accepted by Paypal mode and in compliance with the relevant conditions.

In case of payment via PayPal, a commission will be automatically charged for the 4%.

  • Bank transfer

The customer must make the transfer within 3 days from date of order for orders for products and within Should this not happen the order will be canceled and re-commissioning goods available for purchase by other customers. Il Cliente che non abbia provveduto ad effettuare il bonifico potrà venire contattato dal Servizio Clienti al fine di chiarire se la causa del mancato accredito sia da imputarsi alla volontà del Cliente di non confermare l’acquisto o ad altre cause.

Dati per il bonifico: c/c: Caseificio Pratichiera S.S..
IBAN: IT 97 O 02008 65740 000020025219
Causale: il Cliente dovrà indicare nella causale del bonifico la data e il numero di ordine, reperibile nell’email di conferma (es. “Ordine 01/01/14 n. 100012345”).


Questo metodo di pagamento è disponibile solo per le spedizioni effettuate in Italia e solo per ordini di importo non superiore ad Euro 450,00. Il pagamento avverrà all’atto della ricezione dei Prodotti e potrà essere effettuato esclusivamente in contanti. Per le spedizioni in contrassegno è richiesto al Cliente il pagamento di un contributo di spedizione pari a 4,50 €.

5.2 Fatturazione degli ordini

Qualora l’acquisto sia effettuato da un professionista sarà possibile richiedere emissione della fattura selezionando l’apposita casella durante la procedura d’ordine ed inserendo i dati di fatturazione comprensivi di codice fiscale e/o partita IVA. In tal caso la fattura verrà inviata via email all’indirizzo indicato. Il professionista è responsabile del corretto inserimento dei dati di fatturazione ed è espressamente informato che, in caso di mancata richiesta della fattura in fase di ordine, non sarà possibile richiederla successivamente.

6. Diritto di recesso

The customer has the right to terminate the purchase contract for any reason, without any explanation and without any penalty, except in cases of exclusion provided for in point IV. To exercise this right, the customer must send a notice within Pratichiera 14 days from the date of receipt of the Products

Such notice shall be sent by registered letter A / R, addressed to:
farm and dairy Pratichiera SS.
Strada Provinciale per Busseto 56/A
43010 Forntevio (PR9

Pratichiera will, Upon receipt of notice, to open a practice for the management of the return and notify the customer instructions on how to return the products mode, which will take place by courier indicated by Pratichiera same.

The right of withdrawal is subject to the following conditions:

I. The law applies to product purchased in its entirety; Therefore, if the product is composed of more components or parts you can not exercise only on the withdrawal of the product purchased.

II. In the event of exercise of the withdrawal rights Pratichiera reimburse the customer the full amount of the goods delivered, including shipping charges if provided, within 14 days from the date of receipt of the notice of withdrawal, subject to the right of Pratichiera to suspend payment of the refund until actual receipt of goods. Refund will be made using the same payment method used by the customer, except that the latter has not expressly requested a different mode. In case of transfer or cash on delivery, the Buyer shall provide to the bank on which to obtain reimbursement (account holder, name and address of the bank and IBAN).

III. Also in order to ensure that the services of the refund pursuant to article 8, Products must be returned in the same box in which they were received.

IV. In addition to the cases mentioned in the Introduction (customer does consumer and / or requiring the invoice), the right of withdrawal is excluded in the following cases, ai sensi dell’art. 59 Leg 21/2014:

– Order of packaged products to specifications or clearly personalized;

– order products which are liable to deteriorate or expire rapidly;

– Order of sealed products that are not suitable to be returned for hygienic reasons or related to the protection of health or which were unsealed after delivery.

Referring to the cases of exclusion of withdrawal mentioned above the Customer, in particular, is informed and agrees that among the products that "are likely to rapidly deteriorate or expire" fall is all food products (incusi friends, Alcohol and drinks) both cosmetics, since the characteristics and quality of such types of products are subject to alteration even in consequence of a not appropriate conservation. Therefore, for hygienic reasons and Customer protection, the right of withdrawal is applicable only for Products purchased on the Site which can be returned to Pratichiera Net and put back into circulation without danger to the health of consumers (such as books, gadget, for kitchen utensils, ecc.).

In cases of exclusion of the right of withdrawal, Pratichiera will return to the Customer the Products purchased, by charging the same shipping costs.

8. Easy Returns in case of exercising the right of withdrawal

As a condition more favorable for the customer, Pratichiera fully retains bear the shipping costs for the return of products in case of exercising the right of withdrawal.

In order to qualify for this free shipping, The Customer who wishes to exercise the right of withdrawal must follow the steps in the previous article 7 and wait to be contacted by Eataly Net to arrange the return of the courier Products.

9. Warranty and defects of compliance

In case of lack of conformity of Products sold by Pratichiera the customer must immediately contact Pratichiera

The sale of products are subject to the legal safeguards provided for in Articles 129, 130 e 132 of the Consumer Code. You are entitled, of his choice, and on condition that the type of the product so permits, to restore, without fee, the conformity of the product by repair or replacement, or to an appropriate price reduction or termination of the contract. The customer forfeits such rights fails to notify Net aPratichiera the lack of conformity within two months from the date on which he discovered the defect, provided that it is not a product which by its nature is perishable or subject to expire in a shorter period, in which case the defect must be reported within this period reduced.

10. Errors and limitations of liability

The information relating to the Products provided through the website are constantly updated. However, you can not guarantee the complete absence of errors of which Pratichiera therefore can not be held responsible, except in cases of willful misconduct or gross negligence.

Pratichiera reserves the right to correct errors, le inesattezze o le omissioni anche dopo che sia stato inviato un ordine, oppure di modificare o aggiornare le informazioni in qualsiasi momento senza preventiva comunicazione, fermi restando i diritti del Cliente ai sensi delle presenti Condizioni Generali e del Codice del Consumo.

Salvo dolo o colpa grave, viene escluso ogni diritto del Cliente al risarcimento di danni o al riconoscimento di un indennizzo, nonché qualsiasi responsabilità contrattuale o extracontrattuale per danni diretti o indiretti a persone e/o cose, provocati dalla mancata accettazione o evasione, anche parziale, di un ordine.

11. Obbligo di maggiore età

Pratichiera datosi che propone sul proprio portale di vendita anche prodotti alcolici si rivolge esclusivamente a clienti che siano “consumatori” esclusivamente maggiori di 18 (diciotto) years, according to D.L. Balduzzi (D, L. n. 158/2012 conv. in L. n. 189/2012), with Article 7 comma 3 to. For this is required at the time of purchase to declare the age of majority, assuming responsibility.

12. complaints

Any complaint must be forwarded to Pratichiera using the appropriate contact form directly accessible on the Site via the tab "Contact", or by calling +39 3935206407 (dwarf – friend 9,00 – 17,00, excluding public holidays) or by means of a / r recommended the following address:

farm and dairy Pratichiera SS.
Strada Provinciale per Busseto 56/A
43010 Forntevio (PR)

Pratichiera is committed to respond to all requests within a maximum of 7 working days.

13. Governing Law and Jurisdiction

The sales contract between the customer and Pratichiera is concluded in Italy and governed by Italian law. For the solution of disputes concerning the interpretation, execution or termination of these Terms and Conditions or individual purchase orders if the customer is a consumer under the Consumer Code, It will be referred exclusively to the hole of his town of residence or domicile if located in Italian territory; in all other cases, the local jurisdiction is exclusively that of the Forum Pratichiera, any other competent court ruled.


According to the article 1341 DC-to. you represent that you have read and specifically accepted the following articles of the General Conditions: 6 (responsibility for delays in delivery), 10 (right to correct errors – disclaimers).